Shipping is FREE for all orders! Doesn't matter where or which galaxy you're in it's on us!

How long will my package take to deliver?

All of our products are processed within 1-4 business days, but during peak times, such as holiday seasons, processing may be bit delayed by an extra day or two. After processing, please be aware that it will take between 1-5 business days for your package's tracking information to be sent and updated.  

United States

Since most of our items are shipped from multiple international warehouses, and depending on the demand of our items, the delivery time can range between 10-21 business days. Some products, depending on their manufacturer, will take a few days longer if they require special handcrafting work. 

Custom Fees

In the unlikely case that your shipment may be held due to customs asking for fees, the customer is liable to cover those occurring fees.

 

Outside United States

Please allow 13-35 business days for your package to arrive at your doorstep. However, some countries not listed below can take up to 58 business days to arrive. 

Shipping method

In order to provide free worldwide shipping, with the most efficient and cost effective method that is available, we are using a method of shipment that is only available to countries listed below. Countries outside the list can still order from us and receive free shipping, but please know that the estimated delivery time can increase to 30-58 business days.

• Australia
• Austria
• Belgium
• Brazil
• Canada
• Denmark
• Finland
• France*
• Germany
• Greece
• Hong Kong
• Hungary
• Ireland
• Indonesia (currently in a trial run)
• Israel
• Italy
• Japan
• Kazakhstan (currently in a trial run)
• Korea
• Luxembourg
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Russia
• Saudi Arabia
• Singapore
• Spain
• Sweden
• Switzerland
• Thailand (currently in a trial run)
• Turkey
• Ukraine
• United Kingdom
• United States
• Vietnam (currently in a trial run)

 

* Packages can be shipped to mainland France with zip codes that start with 01 to 95. However, packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

 

If by chance your item has not arrived

Please check the following:

1. Review your order confirmation and double check you have entered in the correct address (if applicable, apartment/unit number).

2. Call your post-office and ask them about your package

If these 2 steps were unsuccessful, please contact us at support@thegalaxytrove.com so that we may assist you in regards to the status of your order.