FAQ

What is The Galaxy Trove?
To read our story, please navigate to the About Us page.

How can I contact the company?
Either send an email to support@thegalaxytrove.com, or submit an inquiry here at Contact Us

How many countries do you ship to?
We ship to most countries all over the world! However, if there's a country we can't ship to, we'll contact you immediately through email.

How do I return an item?
Please take a look at our Refund Policy

Where are your products produced?
All of our products are produced in East Asia, the United States, Europe and Jupiter.

Where is your company located?
We are located on Planet C-137 we also have a branch in United States, Illinois.

I've ordered multiple products, but I only received a shipping confirmation email for one product. What happened to my other order?
Don't worry, as part of our mission to guarantee your happiness, we always take extra steps to make sure all your products gets fulfilled and gets shipped to you on time! Because we have multiple suppliers working with us, some of the products you ordered may be from different manufacturers/suppliers. Each supplier has their own time frame to ship out the products, which is why each item you ordered may be shipped separately. If we noticed that the supplier is taking their sweet time to ship, we always make it a habit to contact them on your behalf to ship your items out as soon as possible. Please contact us at support@thegalaxytrove.com if you have any further questions about your order.